Refund policy

Returns 
We appreciate your business and we want you to be 100% satisfied. Therefore, we will accept a return of any product for full refund, no questions asked, for up to 180 days after you place your oder. 

We realize that in order to see if you like what you ordered, you have to actually use it! So, we will accept your item back used OR unused. 

To complete your return, we only ask for proof of purchase. 
Please do not send your purchase back to the manufacturer. Contact us directly and we will provide you with the Return Merchandise Authorization and the return address.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund
where a credit will automatically be applied to your credit card or original method of payment. Please note that the credit may not be reflected on your credit card for several days after the credit is processed by us. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ProSurvivalSupply.com 

Custom Orders
Custom-made orders including items with engravings cannot be returned or refunded.

Shipping 
You will be responsible for paying for your own shipping costs for returning your item if has been used. Return shipping costs for used items are non-refundable.

If your item is unused and in the original packaging with tags still attached, we will supply a return shipping tag for you to apply to the package. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wrong Address
Customers whose orders are delivered to the wrong address, returned to sender, or disposed of by the shipping company due to the customer inputting an incorrect, invalid, or undeliverable address upon placing the order will not be eligible for a refund.

Order Cancellation
Your order cannot be cancelled once the shipping label has been created. If you do wish to cancel an order, please do so immediately after placing your order. Please contact our support team if you wish to cancel an order.

Some orders cannot be cancelled, such as items that are in the process of being made after the order was placed. In such cases, orders must be returned before a refund can be issued.

Disputes and Chargebacks
Customers who open disputes or chargebacks with their bank or PayPal will no longer be eligible for a refund or order cancellation.