Shipping Details

IMPORTANT NOTICE
Due to the current situation with the coronoavirus, shipping times may be extended by an extra 2-5 business days. Additionally, tracking for your order may take longer than usual to appear. If you cannot track your order, please try again at a later date. Thank you for your cooperation in this matter.
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Shipping and Delivery

Shipping on all products takes around 4 to 20 business days for delivery. Different products may take different amounts of time to ship. If the product says the shipping time on the product page, that is the actual shipping time. Customers who order multiple items may receive their products at different times.

We have two different fulfillment centers in the United States and China. After your order is complete, it takes us 1-5 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order from our main fulfillment center in China where we stock a large quantity of the products. Shipping is also based on your location.

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided the wrong shipping address.


Tracking
Once the order is shipped, please allow 24-96 hours for the tracking number to be fully updated in the post office system. You can track your order here: prosurvivals.com/apps/tracktor/track

 
Lost or stolen package
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions, please reach out to our customer support team at support@prosurvivals.com