This company may have the worst customer service I have encountered that is based in the US. The packaging says New York, but you would think they are in China. The “President” sends a thank you letter but does not respond to emails. I waited over three weeks for delivery asking repeatedly why it was taking so long. The responses were as simple as “it’s being processed” No calls. Note the lack of details for a phone number or address on the website. I have returned the item and requested a refund. When it showed up the blade was dull and the craftsmanship was mediocre. I can only imagine how long it will take to receive the refund.
